Privacy policy
PROJECTX COMPETITIONS LTD (company number 16472053), trading as ProjectX Global, is the controller for the personal information described in this notice. Registered office: 562 Greenford Road, Greenford, England, UB6 8QU. Contact: support@projectx-global.com.
Information we collect
We collect the details you provide at checkout or when contacting support, including name, email address, optional phone number, order contents and correspondence. We also receive payment status, transaction identifiers and limited fraud or device information from our payment provider. We do not receive or store complete card numbers.
How and why we use it
We use customer and order information to take steps at your request and perform the sale contract: create the order, verify payment, deliver files, send transactional messages and provide support. We use payment, security and technical records for our legitimate interests in preventing fraud, protecting the service, diagnosing faults and establishing or defending legal claims. We retain accounting records where required by law.
Who receives information
Information is shared only where needed with service providers such as payment processing, hosting, email delivery, technical support and professional advisers. Payment providers process information under their own privacy terms as well as their arrangements with us. We do not sell personal information.
International transfers
Some service providers may process information outside the United Kingdom or your country. Where required, we use recognised safeguards such as adequacy regulations or approved contractual clauses and assess the protection available.
How long we keep it
Paid order and accounting records are normally kept for up to seven years after the relevant accounting period. Failed or abandoned checkout records are normally removed or anonymised within 90 days unless needed for security or a dispute. Download tokens normally expire after 30 days. Support correspondence is normally kept for up to two years after closure. Security logs are normally kept for 90 days, unless a longer period is necessary to investigate an incident or legal claim.
Your rights
Depending on the law that applies, you may ask for access, correction, deletion, restriction, portability or objection, and may withdraw consent where processing relies on consent. These rights can have lawful limits, including accounting and fraud-prevention obligations. Email your request to support@projectx-global.com; we may need to verify your identity.
Complaints
Please contact us first so we can investigate. You may also complain to the UK Information Commissioner's Office at ico.org.uk, or to the data-protection authority available in your country.
Security and changes
We use access controls, encrypted connections and restricted download links, but no internet service can promise absolute security. Material changes to this notice will be published here with a new effective date.